Frequently Asked Questions

Why should I book directly with Book Retreat Direct instead of Airbnb or VRBO?

When you book directly with us, you skip third-party fees and get the best price guaranteed with no hidden platform costs. Booking direct also means you receive priority support from a local host, clearer communication, and exclusive perks like early check-in or late checkout when available. No middlemen, no surprises—just a great stay.

Are your short-term rentals pet-friendly?

Yes! We know pets are part of the family, so we offer several pet-friendly Airbnb alternatives. Currently, our properties located in North Salem, Port Chester, and Mamaroneck are pet-friendly. Please check individual property listings for specific pet policies and house rules before booking.

What is your cancellation and refund policy?

We understand that plans change, which is why we offer flexible cancellation options for guests who book directly through our website. For complete details on timelines, refunds, and modifications to your reservation, please review our official Cancellation Policy page.

What payment methods do you accept?

We offer secure and simple payment options for all direct bookings. To help you avoid additional processing fees, we accept payments via Zelle and Venmo. We also offer standard credit card processing for your convenience.

What amenities are included in your vacation homes?

We stand behind every stay to ensure you have the best possible experience. Every property in our portfolio is professionally cleaned, fully stocked, and thoughtfully designed. If you book direct, you may also receive a complimentary welcome gift upon arrival!

Where are your properties located?

We manage premium short-term rentals throughout Westchester County, New York . Whether you are looking for a weekend getaway near a local landmark or a longer stay, we have properties in White Plains, North Salem, Port Chester, Mamaroneck, and Sleepy Hollow.